Exchange and Refund Policy
At Tresses Veda., we are dedicated to providing high-quality products crafted with care. Due to the nature of our offerings, all sales are final, and we do not process refunds or exchanges.
Before You Purchase
To ensure satisfaction, we encourage all customers to thoroughly review product details, descriptions, and ingredients before completing a purchase. If you have questions or need assistance, our team is happy to help. Please reach out via email at info@tressesveda.com or through our social media channels on Facebook and Instagram.
Damaged, Defective, or Incorrect Items
We strive to deliver your order in perfect condition. If you receive a damaged, defective, or incorrect item, please follow these steps for resolution:
- Inspect Your Order
Check your items immediately upon receipt. - Contact Us
Send an email to info@tressesveda.com with the following details:- Your order number
- Photos of the damaged or incorrect item(s)
- A brief description of the issue
Once we receive your request, our team will review the information and work to resolve the issue promptly.
Exceptions and Non-Returnable Items
For hygiene and safety reasons, certain items are strictly non-returnable, including:
- Personal care products (e.g., skincare, haircare, and beauty items)
- Custom or personalized products
- Hazardous materials, flammable liquids, or gases
If you have questions about the return eligibility of a specific item, please contact us before making a purchase.
Your Trust Matters
We value your trust and thank you for choosing Tresses Veda. for your wellness journey. Your satisfaction is our priority, and we are committed to providing the best service possible.